Terms and Policies

Please read these terms carefully

Instant Delivery

Last updated: May 19, 2022

Person to Person: Every Person to Person(P2P) delivery will be fully processed within 4 hours of the order being placed, according to our instant delivery policy. The maximum weight and pricing limits for P2P are 5KG and 5000BDT, respectively, while the minimum weight and pricing limits are 1KG and 100TK.

Merchant

Last updated: May 19, 2022

The delivery of all merchant orders is completed within 24 hours of the order being placed. The payment settlement is completed within 24 hours. Our policies also include Insurance coverage of up to 5000 tk.

Rider

Last updated: May 19, 2022

All riders must have a National Identification Number (NID). A valid driver's licence is required for all motorcycle riders.

Privacy Policy

Last updated: May 19, 2022

Welcome to the website (the “Site”) of parcelmagic.com, Inc. (“Courier,” “we,” “us,” or “our”). Courier is a centralised application programming interface (API) messaging system that allows developers to route user notifications from multiple existing channels to the most appropriate web and mobile application for the recipient (the "Service"). This privacy policy explains what personal Information (as defined below) we collect, how we use and share it, and what choices you have about our data practices. This privacy policy is part of and incorporated into our Terms of Service. Please read this Privacy Policy carefully before using the Service or providing any Personal Information to Courier. If you have any questions, please contact us. You agree to the practices described in this Privacy Policy by using the Service. Please do not access the Site or use the Service if you do not agree to this Privacy Policy.

What Information We Collect and How We Use It

We collect information that alone or in combination with other information in our possession could be used to identify you (“Personal Information”) as follows:

Personal Information You Provide: When you sign up for a demonstration, register for an account, or otherwise contact us, we collect the following categories of Personal Information from you. Anything considered Personal Data under the General Data Protection Regulation, including any implementing national laws and regulations ("GDPR"), is considered Personal Information. Your name, email address, phone number, and information about your request are examples of Personal Information we collect, depending on what you choose to provide.

Identification Information: Your name, email address, phone number, company name, and position at your company are all collected. We may collect additional information from you if you register through a third-party service like Google or GitHub, as permitted by the third-party service's settings.

Financial Information: The financial information required to process your payments, such as your payment card number and authentication details, will be collected by our payment processor(s). Please note, however, that we only keep a tokenized version of such information on our servers and do not keep payment card information.

Communication Information: When you contact us with questions or concerns, as well as when you voluntarily respond to questionnaires, surveys, or requests for market research, we may collect information. You have the option of providing communication information.

Social Media Information: We have pages on Instagram, Facebook, Twitter, and LinkedIn, as well as a GitHub community page (collectively "Social Media Pages"). We collect Personal Information that you choose to provide to us, such as your contact information, when you interact with our Social Media Pages. Furthermore, the companies that host our Social Media Pages may provide us with aggregate data and analytics about how our Social Media Pages are being used.

Internet Activity Information: We may receive certain information about your visit, use, or interactions with the Service when you visit, use, or interact with it. For example, we may track the number of people who visit the Service, peak hours of visits, which pages are visited, the domains from which our visitors come (e.g., google.com, yahoo.com, etc. ), the browsers people use to access the Service (e.g., Chrome, Firefox, Microsoft Internet Explorer, etc. ), broad geographical information, and navigation pattern. In particular, the following data is generated and stored automatically in our systems:

  • Log Information: When you visit the site, your browser automatically sends information to us. Your IP address, browser type and settings, the date and time of your request, and how you interacted with the Site are all examples of log information.
  • Cookies Information: To learn more about how we use cookies, please see the "Cookies" section below
  • Device Information: Include the name of your device, operating system, and browser. The type of device you use and its settings may affect the information collected.
  • Usage Information: We track the types of content you view or engage with, the features you use, the actions you take, and the time, frequency, and duration of your activities when you use our Service.
  • Location Information: We derive a rough estimate of your location from your IP address.
  • Email Open/Click Information: In our email campaigns, we use pixels to collect information such as your email address and IP address, as well as the date and time you open an email or click on any links in the email.

Personal Information We Process on Behalf of Our Business

  • Customers: In order to deliver notifications across multiple channels, we collect Personal Information from our business customers ("Customers") and the people with whom they communicate ("Recipients"). We may receive Personal Information about Customers and Recipients through cross-channel engagement tracking, such as names, email addresses, and phone numbers. That information is processed in accordance with our Terms of Service and other agreements with our customers. There is no direct relationship between us and the recipients. If you are a Recipient and do not want your information to be used by one of our Customers, or if you want to access, correct, or request deletion of your information, please contact the Customer directly.
  • Cookies: We use cookies to run and administer our site, collect usage data, and improve your user experience. A "cookie" is a small piece of data sent by a website to your browser. Cookies can be kept on your computer for various amounts of time. Some cookies expire after a certain amount of time or when you log out (session cookies), while others stay on your computer after you close your browser until the cookie's defined expiration date (as determined by the third party who placed it) and help recognize your computer when you open your browser and browse the Internet again (persistent cookies). Visit All About Cookies for more information on cookies. On the toolbar of most web browsers, you'll find a "help" section. Please see this section for instructions on how to get notified when you receive a new cookie and how to disable cookies. Please be aware that if you restrict websites' ability to set cookies, you may be unable to access certain parts of the Site and may not be able to take advantage of all of its features. Cookies may be used by advertising networks to collect Personal Information. You can opt out of targeted advertising in most advertising networks. If you want to learn more, go to the Network Advertising Initiative's website and follow the opt-out instructions there.
  • Analytics: Google Analytics is a web analytics tool provided by Google, Inc. ("Google"). Google Analytics employs cookies to assist us in analysing how users interact with the Site and improving your overall experience. Click here for more information on how Google uses this data.
  • Online Tracking and Do Not Track Signals: Following your use of the Site, we and our third-party service providers may collect information about your browsing activities over time and across different websites using cookies, pixels, or other tracking technologies. Our Site currently does not respond to "Do Not Track" ("DNT") signals, and regardless of whether a DNT signal is received, it operates as described in this Privacy Policy. If we decide to respond to DNT signals in the future, we'll update this Privacy Policy to explain how it works.

HOW WE USE PERSONAL INFORMATION

Personal Information may be used with your permission or as needed for the following legitimate business interests:

  • To deliver notifications across multiple channels and provide the Service.
  • To assist users in creating their own messaging flows and templates.
  • To respond to your inquiries, suggestions, criticisms, or questions.
  • To send you administrative information, such as updates to our terms, conditions, and policies and information about the Service.
  • To analyse how you interact with our Service, to provide, maintain, and improve the Service's content and functionality, as well as our customer relationships and experiences, to grow our business, and to inform our marketing strategy (for more information on how we use cookies, see the "Cookies" section below).
  • To monitor and improve infrastructure performance around latency and reliability by tracking data on requests made to our Application Programming Interface (API), such as when the requests are made, their status, and how long it takes us to complete the request.
  • To develop new goods and services;
  • To manage and protect our business and the Site, to prevent fraud, criminal activity, or misuses of the Site, and to ensure the security of our IT systems, architecture, and networks (including troubleshooting, testing, system maintenance, support and hosting of data).
  • To comply with legal obligations and legal process, as well as to protect our rights, privacy, safety, and property, as well as the rights, privacy, safety, and property of our affiliates, you, and other third parties, and to enforce our terms and policies.

Aggregated Information: We may use anonymized Personal Information to analyse the effectiveness of our Service, improve and add features to our Service, and for other similar purposes. Furthermore, we may analyse the general behaviour and characteristics of users of our Service from time to time and share aggregated information such as general user statistics with potential business partners. We may collect aggregated information via the Service, cookies, and other methods detailed in this Privacy Policy.

Marketing: We may contact you with information we believe you will find interesting. If you choose to provide your email address, for example, we may use it to send you promotional information about our products and services. You can unsubscribe from emails by following the instructions in each promotional email we send you or contacting us. You will no longer receive marketing communications if you unsubscribe from our mailing lists, but we will continue to contact you about our Site and Services and to respond to your requests. We will never contact Recipients for any reason, including marketing, unless the Customer specifically requests it.

SHARING AND DISCLOSURE OF PERSONAL INFORMATION

Your personal information is never sold by Courier. Unless required by law, we may share certain categories of Personal Information with third parties without further notice to you in certain circumstances. Courier imposes confidentiality, privacy, and data protection terms on the following third parties that protect your Personal Information to the same level as this Privacy Policy.

Vendors and Service Providers: We may share Personal Data with service providers to help us meet business operations needs and perform certain services and functions, such as hosting, cloud services, and other information technology services providers; event management, email communication software providers, and email newsletter providers; database and sales/customer relationship management services; payment processors; and web analytics services (for more information on the third parties that we share Personal Data with, see the section below). In the course of performing their duties for us, these parties will access, process, or store Personal Data in accordance with our instructions.

Business Transfers: If we are involved in a merger, acquisition, financing due diligence, reorganisation, bankruptcy, receivership, dissolution, sale of all or a portion of our assets, or transition of service to another provider (collectively, a "Transaction"), your Personal Information and other information may be shared during the diligence process with counterparties and others assisting with the Transaction, and transferred to a successor or affiliate as part of or following that Transaction.

Legal Requirements: If we are required to do so by law or have a good faith belief that doing so is necessary to (i) comply with a legal obligation, including to meet national security or law enforcement requirements, (ii) protect and defend our rights or property, (iii) prevent fraud, (iv) act in an emergency to protect the personal safety of users of the Service or the public, or (v) protect against legal liability.

Affiliates: Personal Information may be shared with current and future affiliates, which are entities that control, are controlled by, or are under common control with Courier. The Personal Information we share with our affiliates may be used in accordance with this Privacy Policy.

DATA RETENTION

We keep Personal Data for as long as it is reasonably necessary for the purposes described in this Privacy Policy, or as long as it is required by law (for example, for tax, legal, accounting, or other purposes), whichever is longer. We keep information about your marketing preferences until you opt out of receiving these communications and in accordance with our policies if you have elected to receive marketing communications from us. We will consider the amount, nature, and sensitivity of your Personal Data, the potential risk of harm from unauthorised use or disclosure of your Personal Data, the purposes for which we use your Personal Data and whether we can achieve those purposes through other means, and the applicable legal requirements when determining the appropriate retention period for your Personal Data.

UPDATE YOUR INFORMATION

If you need to change or correct your Personal Data, or wish to have it deleted from our systems, you may contact us at support@parcelmagic.com. We will address your request as required by applicable law.

Data Subject To Bangladesh Law

Parcelmagic is based in Dhaka, Bangladesh, and runs its website from there. The information you provide and that this Site collects may be stored on servers outside of your state, province, country, or other governmental jurisdiction, and the applicable privacy laws may not be as protective as those in your home jurisdiction. If you choose to provide information to us from outside Bangladesh, Bangladesh will transfer your personal information to other countries and process it there. You consent to this data transfer and processing by using this website.

CHILDREN

Our service is not intended for children under the age of sixteen. Courier does not knowingly collect personally identifiable information from children under the age of sixteen. If you believe a child under the age of 16 has provided Personal Information to Courier through the Service, please contact us and we will make every effort to remove that information from our databases.

LINKS TO OTHER WEBSITES

The Service may contain links to third-party websites, such as social media services, that are not operated or controlled by Courier ("Third Party Sites"). The information you share with Third Party Sites is governed by the Third Party Sites' specific privacy policies and terms of service, not by this Privacy Policy. We do not imply that we endorse or have reviewed these sites by providing these links. For information on the privacy practices and policies of Third Party Sites, please contact them directly.

COOKIES

A "cookie" is a small piece of data sent by a website to your browser. You agree to such use by continuing to use the Site after being informed of our use of cookies and other technologies in the ways described in this Privacy Policy, and, in applicable jurisdictions, by notice and unambiguous acknowledgement of your consent. Cookies can be kept on your computer for various amounts of time. Some cookies expire after a certain amount of time or when you log out (session cookies), while others stay on your computer after you close your browser until the cookie's defined expiration date (as determined by the third party who placed it) and help recognize your computer when you open your browser and browse the Internet again (persistent cookies). Cookies from the third parties listed below are used on our site. Visit All About Cookies for more information on cookies.
Your Choices: On the toolbar of most web browsers, you'll find a "help" section. Please see this section for instructions on how to get notified when you receive a new cookie and how to disable cookies. Please see the links below for instructions on how to change the settings of the most popular web browsers:

Please be aware that if you restrict websites' ability to set cookies, you may be unable to access certain parts of the Site and may not be able to take advantage of all of its features.

SECURITY

The Service is used at your own risk. We take commercially reasonable technical, administrative, and organisational measures to safeguard Personal Information both online and offline against loss, misuse, and unauthorised access, disclosure, alteration, or destruction. No Internet or e-mail transmission, however, is ever completely secure or error-free. Email sent to or from us, in particular, may not be secure. As a result, you should exercise caution when sending us information via the Service or e-mail. Please keep this in mind when sending Courier personal information via the Internet. Furthermore, we are not responsible for any third-party websites' circumvention of any privacy settings or security measures contained on the Service.

YOUR CHOICES

Providing Personal Information is optional in some situations. You may be unable to use some features of our Service if you choose not to provide Personal Information that is required to do so. You can also request updates or corrections to your Personal Information by logging into your account or contacting us.

CHANGES TO THE PRIVACY POLICY

From time to time, the Service and our business may change. As a result, we reserve the right to modify this Privacy Policy at any time. Unless the applicable law requires a different type of notice, we will post an updated version on this page. You consent to the revised Privacy Policy and practices described in it by continuing to use our Service or providing us with Personal Information after we have posted an updated Privacy Policy or notified you by other means if applicable.

CONTACT US

Please contact us at our designated request address if you have any questions about our Privacy Policy or information practices: support@parcelmagic.com